Refund policy

Every Fenn & Fable book is printed to order especially for you. Because each copy is made when you buy it, we are unable to accept returns or exchanges for change of mind, so please choose your format (paperback, hardcover or eBook) carefully at checkout.

Damaged or faulty books. If your book arrives damaged, misprinted or defective, we will gladly replace it or refund you in full. Email us at hello@fennandfable.com within 14 days of delivery with your order number and a photo of the problem, and we will put it right at no cost to you.

Orders that do not arrive. If your order has not arrived within the estimated delivery window, contact us and we will investigate with our print partner and arrange a replacement or a refund.

eBooks. Because eBooks are delivered digitally and cannot be returned once downloaded, all eBook sales are final. If you have trouble downloading or opening your eBook, email us and we will help you access it.

Cancellations. As books are printed on demand, orders move into production quickly. If you need to cancel, contact us as soon as possible after ordering and we will cancel and refund your order provided it has not yet gone to print.

Your consumer rights. Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you.

Contact. Questions about a return or refund? Email hello@fennandfable.com and we will get back to you.